Support

Employer Support

Help for job postings, applicants, and hiring workflow tools.

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System status

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Last updated: Live

Fastest path

Use quick actions first, then move into guided ticket flows only when the issue still needs support-team follow-up.

Common issues
  • Job not published
  • Applicant list missing
  • Status mismatch
Decision guidance
  • Start from employer jobs dashboard.
  • If applicant data is missing, verify filters first.
Real-world scenarios
  • Job post submitted but not visible.
  • Applicant changed status but UI not updated.
Step hints before opening a ticket
  • Check job status and expiration.
  • Refresh applicant filters.
  • Collect job/applicant IDs.
Quick actions
Employer Jobs→Applicants→
Guided help actions
Fix job posting
Category: Jobs/Employer • Priority: High
Report applicant issue
Category: Jobs/Employer • Priority: Normal
Clear next actions
  • Open Jobs/Employer ticket if unresolved.
  • Use Urgent only when hiring is blocked.