Support

Advertising Support

Resolve campaign delivery, placement, and sponsor fulfillment issues.

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System status

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Last updated: Live

Fastest path

Use quick actions first, then move into guided ticket flows only when the issue still needs support-team follow-up.

Common issues
  • Campaign not live
  • Placement mismatch
  • Creative update delayed
Decision guidance
  • Check campaign setup first.
  • Use guided actions for sponsor-impacting issues.
Real-world scenarios
  • Ad approved but not showing.
  • Sponsorship location differs from contract.
Step hints before opening a ticket
  • Confirm placement type and dates.
  • Verify creative asset version.
  • Gather campaign ID.
Quick actions
Placements→Advertise→
Guided help actions
Report ad delivery issue
Category: Advertising/Sponsorship • Priority: High
Escalate sponsor issue
Category: Advertising/Sponsorship • Priority: Urgent
Clear next actions
  • Submit ad delivery issue with campaign ID.
  • Escalate urgent sponsor deadlines.